{"id":2726,"date":"2026-08-26T13:04:18","date_gmt":"2026-08-26T11:04:18","guid":{"rendered":"https:\/\/vits.ee\/?page_id=2726"},"modified":"2026-08-27T08:59:09","modified_gmt":"2026-08-27T06:59:09","slug":"incidents","status":"publish","type":"page","link":"https:\/\/vits.ee\/en\/capabilities\/incidents\/","title":{"rendered":"Incident reporting and investigation"},"content":{"rendered":"<style>.vv{font-family:Assistant,Arial,sans-serif;color:#6C6E85;font-size:17px;line-height:1.65}.vv *{box-sizing:border-box}.vv-sec{padding:46px 24px}.vv-tint{background:#FEFAF6}.vv-in{max-width:900px;margin:0 auto}.vv-wide{max-width:1080px}.vv h2{font-family:Poppins,Arial,sans-serif;font-weight:600;font-size:clamp(21px,2.6vw,28px);color:#2A2C43;margin:0 0 14px;line-height:1.25}.vv h3{font-family:Poppins,Arial,sans-serif;font-weight:600;font-size:19px;color:#2A2C43;margin:0 0 8px;line-height:1.3}.vv p{margin:0 0 14px}.vv-lead{font-size:19px;color:#2A2C43;text-align:center}.vv-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:18px}.vv-tile{display:flex;flex-direction:column;height:100%;background:#fff;border:1px solid #E6E2DA;border-radius:4px;padding:24px 22px 20px;text-decoration:none;color:inherit;transition:box-shadow .2s,transform .2s}.vv-tile:hover{box-shadow:0 8px 22px rgba(42,44,67,.09);transform:translateY(-2px)}.vv-tile i{font-size:24px;color:#EE8B26;margin:0 0 12px;display:block}.vv-tile .vv-t{display:block;font-family:Poppins,Arial,sans-serif;font-weight:600;font-size:19px;color:#2A2C43;margin:0 0 8px;line-height:1.3}.vv-tile .vv-d{display:block;font-size:15.5px;line-height:1.55;margin:0 0 12px}.vv-more{margin-top:auto;font-size:12px;font-weight:600;letter-spacing:2px;text-transform:uppercase;color:#EE8B26}.vv-portal{background:#fff;border:1px solid #E6E2DA;border-left:4px solid #EE8B26;border-radius:4px;padding:34px 34px 26px}.vv-portal .vv-ph{display:flex;align-items:center;gap:14px;margin:0 0 6px}.vv-portal .vv-ph i{font-size:26px;color:#EE8B26}.vv-portal .vv-ph h2{margin:0}.vv-cols{display:grid;grid-template-columns:1fr 1fr;gap:0 34px}.vv-list{list-style:none;margin:0;padding:0}.vv-list li{position:relative;padding:0 0 0 26px;margin:0 0 10px}.vv-list li:before{content:\"\";position:absolute;left:2px;top:9px;width:8px;height:8px;border-radius:50%;background:linear-gradient(205deg,#F7B733 21%,#EE8B26 80%)}.vv-list b{color:#2A2C43;font-weight:600}.vv-cta{text-align:center}.vv-btn{display:inline-block;background:#EE8B26;color:#fff!important;font-size:12px;font-weight:600;letter-spacing:3px;text-transform:uppercase;border-radius:4px;padding:13px 28px;text-decoration:none}.vv-btn:hover{background:#d97a1c}.vv-back{display:inline-block;margin:0 0 20px;font-size:12px;font-weight:600;letter-spacing:2px;text-transform:uppercase;color:#EE8B26;text-decoration:none}.vv-card{background:#fff;border:1px solid #E6E2DA;border-radius:4px;padding:24px 26px;margin:0 0 18px}.vv-steps{counter-reset:s;list-style:none;margin:0;padding:0}.vv-steps li{counter-increment:s;position:relative;padding:0 0 0 40px;margin:0 0 14px}.vv-steps li:before{content:counter(s);position:absolute;left:0;top:2px;width:26px;height:26px;border-radius:50%;background:linear-gradient(205deg,#F7B733 21%,#EE8B26 80%);color:#fff;font-weight:600;font-size:13px;display:flex;align-items:center;justify-content:center;font-family:Poppins,Arial,sans-serif}.vv-note{font-size:15.5px;border-left:3px solid #F7B733;padding:2px 0 2px 16px;margin:0 0 18px}.vv-tags{display:flex;flex-wrap:wrap;gap:8px;margin:0 0 6px;padding:0;list-style:none}.vv-tags li{background:#fff;border:1px solid #E6E2DA;border-radius:999px;padding:5px 14px;font-size:14px;color:#2A2C43}@media(max-width:1000px){.vv-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:680px){.vv-grid{grid-template-columns:1fr}.vv-cols{grid-template-columns:1fr}.vv-sec{padding:34px 18px}.vv-portal{padding:26px 22px 18px}}<\/style>\n<div class=\"vv\">\n<div class=\"vv-sec\">\n<div class=\"vv-in\"><a class=\"vv-back\" href=\"https:\/\/vits.ee\/en\/capabilities\/\">&larr; All capabilities<\/a><\/p>\n<p class=\"vv-lead\" style=\"text-align:left\">An incident is not only a work accident. A dangerous situation and a near miss carry just as much information, and VITS records and investigates them the same way. A few short questions on the report decide whether the event counts as a work accident, and then open the fields the official report requires.<\/p>\n<div class=\"vv-card\">\n<h3>What you can do<\/h3>\n<ul class=\"vv-list\">\n<li><b>Three ways to report<\/b> \u2014 from the platform, from the employee portal, or anonymously through a public form opened by scanning a QR code.<\/li>\n<li><b>Automatic classification<\/b> \u2014 a few short questions (was someone injured, was first aid given, is their normal work restricted, was temporary incapacity assigned) decide the type of event.<\/li>\n<li><b>An owner and a deadline<\/b>, with automatic reminders.<\/li>\n<li><b>Root-cause analysis<\/b> \u2014 the 5 Whys or an Ishikawa fishbone, or you describe the cause in your own words.<\/li>\n<li><b>Explanatory statements from witnesses<\/b> \u2014 the employee fills in a short form in the portal or from an emailed link.<\/li>\n<li><b>An action plan<\/b> to prevent recurrence: tasks, owners, deadlines.<\/li>\n<li><b>Flag a risk assessment<\/b> that needs updating in light of what happened \u2014 the flag stays visible until it is done.<\/li>\n<li><b>Publish the lessons learned<\/b> to selected employees and notify by email the people who need to know.<\/li>\n<li><b>Reports<\/b> \u2014 a comprehensive internal PDF for every incident and the official Estonian work-accident report.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"vv-sec vv-tint vv-cta\">\n<div class=\"vv-in\">\n<h2>What would this look like in your company?<\/h2>\n<p style=\"margin:8px 0 16px\">In the demo we show the system in use and answer your questions.<\/p>\n<p><a class=\"vv-btn\" href=\"https:\/\/vits.ee\/en\/book-a-demo\/\">Book a demo<\/a><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>&larr; All capabilities An incident is not only a work accident. A dangerous situation and a near miss carry just  &#8230;<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":2712,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2726","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/vits.ee\/en\/wp-json\/wp\/v2\/pages\/2726","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vits.ee\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vits.ee\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vits.ee\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/vits.ee\/en\/wp-json\/wp\/v2\/comments?post=2726"}],"version-history":[{"count":3,"href":"https:\/\/vits.ee\/en\/wp-json\/wp\/v2\/pages\/2726\/revisions"}],"predecessor-version":[{"id":2890,"href":"https:\/\/vits.ee\/en\/wp-json\/wp\/v2\/pages\/2726\/revisions\/2890"}],"up":[{"embeddable":true,"href":"https:\/\/vits.ee\/en\/wp-json\/wp\/v2\/pages\/2712"}],"wp:attachment":[{"href":"https:\/\/vits.ee\/en\/wp-json\/wp\/v2\/media?parent=2726"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}